Question 1

How will I know my order has been received?

Accepted Answer

Upon submission, you will receive an email stating your selections and payment confirmation.

Question 2

How do I make changes to my account?

Accepted Answer

Changes to your account can be done at any time by logging into your customer profile details by 12 PM Tuesdays. If you are changing your delivery address please email us at urbanjarsmuskoka@gmail.com

Question 3

What is your cancellation policy?

Accepted Answer

Any changes to your account must be addressed by 12PM Tuesdays. Without proper notice, no returns or credits will be issued.

Question 4

How does billing work?

Accepted Answer

All accounts are charged on your first order and when new orders are placed.

Question 5

What payment methods are available?

Accepted Answer

Visa, MasterCard, American Express
E-transfer to: urbanjarsmuskoka@gmail.com
Paypal
Cash upon delivery

Question 6

What happens if my payment method fails?

Accepted Answer

If your payment method fails, your account and deliveries will be paused. You will receive an email notification and will be prompted to provide updated payment details. Deliveries will not continue until payment method is updated. Please reach out to us at urbanjarsmuskoka@gmail.com

Question 7

Can I make changes to my order after the transaction has been processed?

Accepted Answer

If you’d like to make changes, please email us at urbanjarsmuskoka@gmail.com and we will always do our best to accommodate!

Question 8

What happens if I cancel an order within the cut-off deadline?

Accepted Answer

Any canceled orders made within the cut off, will be refunded via e-transfer.

Question 9

Do you offer gift cards? How do I purchase?

Accepted Answer

We do offer gift cards. Our Urban Jars gift cards are available on our website and can be shared with friends, family and colleagues digitally for redemption on their next order.

Frequently Asked Questions